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Privacy Policy

1. Introduction

At FlyRights.us, your privacy is our priority. This Privacy Policy explains how we collect, store, process, and protect your personal information. By accessing and using our website and services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Information: Full name, email address, phone number.
  • Flight Details: Flight number, airline name, travel dates, booking reference numbers.
  • Financial Information: Bank account details (only when compensation is successfully secured).
  • Communication Data: Emails, messages, and correspondence with our team.
  • Technical Data: IP address, browser details, device information, and cookies.

3. Purpose of Data Collection

We use the information we collect for the following purposes:

  • To process and manage your compensation claims effectively.
  • To keep you updated on the status of your claims.
  • To meet legal and regulatory requirements.
  • To improve our website functionality and user experience.
  • To prevent fraud and ensure data security.

4. Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our obligation to manage and process your claim.
  • Consent: When you have explicitly consented to receive marketing or communication updates.
  • Legitimate Interests: To enhance security, prevent fraud, and optimize our services.

5. Data Retention

We will retain your personal data for as long as necessary to:

  • Fulfill the purposes for which it was collected.
  • Comply with legal and regulatory obligations.
  • Resolve disputes and enforce agreements.

When your data is no longer needed, it will be securely deleted or anonymized.

6. Sharing Your Information

Your data may be shared with trusted third parties, including:

  • Airlines: To process and facilitate your claim.
  • Legal Partners: For escalation of claims requiring legal assistance.
  • Payment Providers: To ensure secure compensation payouts.
  • Government Authorities: If required by law or regulation.

FlyRights.us does not sell or rent your personal data to third parties.

7. Data Security Measures

We employ advanced security protocols to ensure your personal data remains protected, including:

  • Data encryption during storage and transfer.
  • Secure servers with restricted access protocols.
  • Regular system audits and vulnerability assessments.

While we take every precaution, no method of transmission or storage is entirely secure.

8. Your Rights Under GDPR

As a User, you have the following rights under GDPR:

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Correct any inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your personal data.
  • Right to Restrict Processing: Limit how your data is processed.
  • Right to Data Portability: Transfer your data to another service provider.
  • Right to Object: Object to certain types of data processing.

To exercise these rights, contact us at support@flyrights.us.

9. Cookies Policy

We use cookies to:

  • Improve website performance and functionality.
  • Analyze traffic and user behavior on our website.
  • Provide personalized content and user experiences.

You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to external websites. FlyRights.us is not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before sharing your information.

11. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time.

  • Any significant changes will be communicated via email or a notification on our website.
  • Continued use of our services after updates indicates acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of the United States.

13. Dispute Resolution

Any disputes arising from this Privacy Policy will be resolved through:

  • Mediation or arbitration following US legal standards.
  • If unresolved, disputes will be settled in competent US courts.

14. Force Majeure

FlyRights.us will not be liable for delays or failures in service caused by events beyond our control, including:

  • Natural disasters
  • Airline insolvency
  • Government actions
  • Cybersecurity attacks

15. Indemnification

You agree to indemnify and hold FlyRights.us harmless from any claims, damages, or legal fees arising from:

  • Violation of this Privacy Policy.
  • Misuse of our services.
  • Providing false or incomplete information.

16. Acceptance of Privacy Policy

By accessing and using FlyRights.us, you confirm that you have read, understood, and agree to this Privacy Policy.

17. Contact Us

For questions, concerns, or requests regarding your personal data, please contact us: support@flyrights.us